Privacy Policy

1. Who We Are

UrbanizeCore Facilities Ltd ("we", "us", or "our") is the data controller for personal information collected through this website (urbanizecore.co.uk) and in the course of our business operations.

You can contact us regarding data protection matters at: [email protected]

2. What Data We Collect

We may collect and process the following categories of personal data:

• Identity data: name, job title, company name
• Contact data: email address, telephone number, postal address
• Enquiry data: details of your facilities requirements as provided through our contact form
• Technical data: IP address, browser type, device information, pages visited, and session duration (collected via analytics)
• Cookie data: as described in our Cookie Policy

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to enquiries and provide information about our services
• To prepare and deliver proposals and quotations
• To manage and administer service contracts
• To comply with our legal and regulatory obligations
• To improve our website and services through analytics
• To send relevant service communications (with your consent or where we have a legitimate interest)

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

• Contract: Processing necessary for the performance of a contract, or to take steps prior to entering one
• Legitimate interests: Where we have a legitimate business interest in processing your data, provided this is not overridden by your rights
• Consent: Where you have given explicit consent (e.g. for cookies or marketing communications)
• Legal obligation: Where we are required to process data to comply with applicable law

5. Data Sharing

We do not sell, rent, or trade your personal data to third parties. We may share your data with:

• Service providers who support our operations (e.g. IT, hosting, communication tools) under appropriate data processing agreements
• Professional advisers (legal, financial) under confidentiality obligations
• Law enforcement or regulatory authorities where required by law

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for up to 3 years. Contract data is retained for the duration of the contract plus 7 years for legal and accounting purposes.

7. Your Rights

Under UK GDPR, you have the following rights:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your data in certain circumstances
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your data to another organisation
• Objection: Object to processing based on legitimate interests or for direct marketing
• Withdraw consent: Withdraw consent at any time where processing is consent-based

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

We use cookies on this website. For full details, please see our Cookie Policy.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse, in accordance with UK GDPR requirements.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via this page. We encourage you to review this policy periodically.